Thursday, May 14, 2009

Random Story of the Day

Disclaimer - I don't fully understand what happened - maybe some of you techie people can elaborate!

So, on Tuesday I received a call from my local cable company while at work. My cell signal here is spotty at best so I only heard a few words. What I was able to surmise is that they were doing work in our neighborhood and noticed a problem with our signal. They wanted to schedule maintenance to clear up my problems. I'd seen cable trucks out and about in force lately in our area, and since we have been having random problems with our Internet going down and with our HD channels "pixilating" I was excited and scheduled the maintenance for the next day. The technician who called told me to ONLY call her back if I wanted to cancel, that she knew all about my "situation" and needed to be informed if I had to reschedule. (should have been a warning sign)

I was so excited that the cable company actually called ME and was so willing to proactively help me. I was thinking about ways that I could recognize them for such great customer service, bragging to the bestie that the technicians up here in the county are sooooo much better than her city technicians, etc.

So, being a responsible person, I got off work early to meet the cable guy. I put each dog in one of the bedrooms, cleared away anything that would get in his way, trying to be helpful. He comes in the house and tells me that he is there to "fix all of your problems". Great! I didn't even know until you called that I had such big problems!

My nice county cable guy runs lots of tests, checks each cable connection, checked the connection at the street, the connection at the house, at each TV (which involved him leaving the house so I could play musical bedrooms with the dogs without them seeing him), VERY thorough tech. Again, I was sooooo proud of our wonderful county cable guy.

An hour later he comes in the house to tell me they need to run new cable. At this point my curiosity was peaked so I asked him what was going on here, we never called in a problem, the random loss of pixels didn't bother us that bad, what's up?

Story of our life - it isn't as simple as a problem with our signal. Apparently, unbeknownst to us, the network has been bombarded with "radio interference", which has been destroying the network up the street at the courthouse area (court, jail, police, fire, hospital - nothing big). They have been spreading out from the courthouse and scanning to find the source of this interference. Eventually they narrowed it down between our house and the next door neighbor. And after running tests, WE are the culprits. Our cable lines are so bad that we are sending interference all the way back through the network and destroying the courthouse. :(

I feel so guilty. And I didn't even know we were doing it! I went outside after the cable guy left and the neighbor came over to ask how things went. HE knew all about this problem, I guess they got better cell phone signal and heard the whole story when the cable company called. I told him that they were laying new cables and he jokingly screamed "You are the ones!" and not two seconds later his wife came over screaming "so it was YOU!!!". I feel like we need to wear Scarlet "C"'s for our violations.

And so, out of guilt for the poor courthouse people, the police, clerks, judges, doctors, nurses, patients, and prisoners who didn't get your cable and Internet:

(To the Tune of Sorry by BuckCherry)

I'm sorry I'm bad, I'm sorry You're blue
I'm sorry about all things I did to you
And I know, I can't take it back
You must have been bored, without all your sounds
'Cause cable makes the world go round
And I just wanted to say - I'm sorry

This time I know, I'm to blame
It's hard for you to get through your days
You get bored and no cable is to blame
'Cause everything you want, it never comes through right
And when your network dies, it makes you want to cry

I'm sorry, I'm bad, I'm sorry You're blue
I'm sorry about all things I did to you
And I know, I can't take it back
You must have been bored, without all your sounds
'Cause cable makes the world go round
And I just wanted to say - I'm sorry
I'm sorry

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